How do I find out the status of my order?
All USA Gear Store members can view the status of their current and past online orders by signing in and accessing the Track Your Order area on the website. To reach the Track Your Order area click on the "Track Your Order" link located in the left navigation portion of the Gear Store page. Should you need additional help, you can e-mail our Customer Service department at firstname.lastname@example.org or call us toll free at (800) 241-1027 ext. 1213. Please include your last name, billing zip code and order number (if you have it) to aid in locating your order. Our customer service is available from 8:00 - 4:30 EST Monday through Friday.
How do I pick my order up on-campus?
If your order is being picked up at an on-campus location, please select this option during checkout. Campus orders will be available for pickup on the following business day and will not be charged a shipping fee.
How do I return an item?
The University of St. Augustine Gear Store will accept refunds / returns within 7 days of purchase date with receipt. All merchandise must be in original packaging and unused.
Return refunds will be processed within 2 weeks of request. There are no refunds or exchanges on special orders.
How do I change the address for an order?
During the checkout process, you are given the option to enter a shipping address that is different from your billing address. You can also e-mail our Customer Service department at email@example.com or call us toll free at (800) 241-1027 ext. 1213.
How do I find an item I want to buy?
Available items are put into categories depending on their use. Click on the appropriate category to find the available items. If you cannot find a needed item, please e-mail Customer Service at firstname.lastname@example.org or call us toll free at (800) 241-1027 ext. 1213.
Is it safe for me to use a credit card? Is your site secure?
Yes. Our site is equipped with Secure Socket Layer technology. If you access USA Gear Store using a secure browser such as Internet Explorer or Firefox, the personal data you send us (name, address, phone number, credit card information, etc.) is encrypted for your protection during transmission process.
Can I order if I live outside of the United States?
We ship only within the United States.
Can you ship gifts directly to recipients?
Yes. During the checkout process, you will be given the option to enter a shipping address that is different than your billing address.
How can I communicate that to you?
Customer Service department at email@example.com or call us toll free at (800) 241-1027 ext. 1213
What type of payments do you accept online?
You can pay your online orders using American Express, Discover, MasterCard and VISA.
Are shipping charges and sales tax included in the pricing?
No, shipping charges and sales tax, if applicable, will be billed additionally. Your shipping fees and taxes are dependent on the order total.